With the continuous development of computerization, enterprises are increasingly relying on network technologies such as PCs, LANs, servers, and firewalls. The development of IT systems has become an indispensable support foundation for business systems. Business systems use IT systems to help business processes become more efficient. In order to serve customers and the market, IT systems are not just scattered and isolated hardware and software equipment, but to better ensure continuous operations. Starting from the business system, IT Software systems have risen to the level of IT technical support management.

The IT technical support management platform is based on software systems such as operating systems, databases, intermediary software, and business systems. Maintain the management and architecture of the operational system, personnel, hardware and software configuration data, and basic configuration management, changes and versions used to monitor and manage security, network directories, networks, services, backups, operations and storage Standardized management system, as well as service desk, daily affairs, emergency processing, problem management, progress management based on knowledge base, service level, capacity management, availability management, service plan emergency response, personnel optimization, project management, safety and security optimization Optimization and standard management. Based on management based on IT optimization, the full operation evaluation of the maintenance and operation process of the maintenance system is carried out to form a maintenance and operation management system.