Capital Computer designed an ERP (enterprise resource planning) and POS (point of sale) system for Sofamark . This system has always been an integral part of Sofamark daily business operations.
Sofamark have been using ERP (Enterprise Resource Planning) and POS (Point of Sale) systems for over 10 years as an important part of their business operations. Over time, they have been optimizing the system to improve efficiency and customer satisfaction. Recently, they decided to introduce the iPad system to provide customers with more convenient and personalized services.
This decision was based on the recognition of the advantages of the iPad system. iPad's intuitive interface and high performance make it easier for store associates to interact with customers. They can walk up to customers with iPad, demonstrate different furniture designs and options, and immediately answer customer questions or provide suggestions. This kind of instant interaction and personalized service can improve customers' purchasing experience and enhance their loyalty to the company.
In addition to providing better customer service, the iPad system integrates perfectly with existing ERP and POS systems. This means store associates can easily process orders via iPad and have the data instantly synced to the backend system. This increases productivity, reduces errors, and ensures data accuracy and consistency. At the same time, the iPad system can also provide real-time inventory information to help store staff better manage inventory and supply chains.
Through the continuous optimization of this ERP and POS system and the introduction of iPad system, Sofamark can better meet customer needs and provide a better service experience. Customers can browse and purchase products through iPad, check inventory quantity and price, and obtain relevant information instantly. This convenience and autonomy improves customer satisfaction while also making the business more efficient and competitive.
All in all, Sofamark have been using optimized ERP and POS systems for more than 10 years, and continue to introduce new technologies, such as iPad systems, to provide better customer service. The use of this system has helped the company increase productivity, enhance customer experience, and remain competitive in a highly competitive market. As technology continues to evolve, this furniture company will continue to improve and innovate to meet customer needs and achieve greater success.